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Occupational Health Nurse Supervisor (RN), Telephonic Triage (11:00am-7:00pm MST)

Anaheim, CA


Hiring Company

WorkCare, Inc.

Positions Available

Full Time

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Position Description

Job Summary

Responsible for overall supervison, production and performance of assigned team consisting of Occupational Health Nurses (OHN) and Intake Coordinators (IC) who provide telephonic nursing support activities and services for the Incident Intervention division.

Occupational Heath Care - The OHC’s primary role is to facilitate appropriate and timely health care with the focus on employee return-to-work and the return to maximum functionality. This is accomplished telephonically by providing the initial assessment and guidance at the time of a workplace injury, as well as appropriate follow up care.

Intake Coordination – Intake Coordinators are responsible for answering and directing incoming Incident Intervention calls to appropriate associates, entering cases into the database system in a timely manner in addition to other administrative support, as needed in the Incident Intervention department

This position is Monday-Friday 11:00am-7:00pm MST with rotating weekends and holidays included in the scheduled workweek. 



Essential Duties and Responsibilities

  •  Responsible for overall production and performance of team activities including the daily supervision of assigned staff. Duties include but are not limited to: *
    • Assign follow-up calls and new intakes.
    • Participate in hiring and selection of new staff.
    • Assist II Department Trainer in training new staff.
    • Participate in creating staff meeting material based on client specific needs.
    • Assist with QA of cases as assigned by Manager of Clinical Operations.
    • Ensure team members are meeting Key Performance Indicators (KPI’s) as identified and defined by leadership team.
    • Participate in management meetings providing input on process improvement.
    • Lead and participate in ad hoc team(s) for special projects including creating II specific policies or procedures.
    • Become an expert on assigned clients to include assisting cases that require escalation.
    • Oversee, review and manage clinical caseload for Occupational Health Nurses in cooperation with the management team.
    • Provide performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement with feedback from management team.
    • Address disciplinary and/or performance problems according to company policy. Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required.
    • Identify appropriate training and other resources for II staff to perform their job duties with efficiency.
    • Ensure supervisory coverage by being available to be “on call” for assigned shift(s) when needed.
    • Responsible for all management of WorkCare’s Incident Intervention division when Clinical Operations Management are not available.
    • Assist with Quality Assurance (QA) case reviews as assigned by Operations Management.
    • Occupational Health Nurse: Provides initial injury intake, follow up and case closures in accordance with Policy and Procedures.*
      • Provides initial contact with injured worker, employer, provider and other appropriate stakeholders (3 point contact).
      • Obtains history of present injury and Triages to most appropriate level of care. (RN only)
      • Evaluates injury against current job functions, determines mechanism of injury, and takes related medical history.
      • Assesses and collects data regarding risk factors for delayed recovery and determines the impact on care, recovery and return to work. Generates creative solutions to minimize or eliminate obstacles which prevent or delay return to work.
      • Provides guidance regarding self-care or first aid per protocol.
      • Assures return-to-work clearances are appropriate for all occupational and non-occupational illnesses/injuries.
      • Interacts with on-site medical personnel, client Human Resources, Health and Safety staff, local medical providers and other designated personnel for proper initiation and follow-up of possible work-related injuries and illnesses 
  • Employee/Employer Relations
    • Discloses information regarding the role of incident intervention and the rationale for incident intervention services.
    • Serves as an advocate for the injured/ill worker during the recovery process, provides support, information, and education to improve employees’ knowledge about their health and self-care, and enhances their understanding of the health care treatment plan and process with the goal of safe return to work.
    • Counsel’s employees on reduction of risks associated with occupational and environmental hazards.
    • Assist Management Team with educating clients on appropriate use of II services.
  • Provider Contact/Relations
    • Requests medical records as needed.
    • Directs care to preferred providers and negotiates as necessary.
    • Ensures appropriate use of medical facilities, early and appropriate referrals, and quality of care.
    • Identifies excessive, ineffective or inefficient delivery of health care services and redirects care as needed.
    • Performs additional duties and assumes additional responsibilities as identified by VP and Manager of Clinical Operations for the efficient operation of WorkCare.Supervisory Responsibilities
    • Yes – Direct supervision of assigned staff






Diploma/Associates Degree in Nursing required. (LVN/LPN are acceptable).

Preferred Bachelor of Science in Nursing and/or a minimum 3 years’ experience as an occupational health nurse or case manager in health care setting.


Certificates, Licenses, Registrations

Must hold valid RN license and obtain licensure in states identified by Manager of Clinical Operations.

Preferred Certified in Occupational Health and/or Case Management.

Membership with AAOHN and or CMSA with certification as COHN or CCM preferred.


Language Skills

Demonstrates positive telephone interaction skills as evidence by courteousness, open-ended questions to identify problems and conversation focused on goal directed, time limited communication. Must have the ability to maintain a professional approach with others in job-demanding, multitasking and/or project support situations; the ability to create and edit written materials; the skill in organizing resources and establishing priorities; and the ability to gather data, compile information and prepare reports. Must also have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and governmental regulations.


Computer Skills

Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) and learn other software as needed.


This position has a minimum base salary which starts at $72,000.00 per year. Bonus, commission, and/or equity may be eligible for this position. Additional benefits for this position include medical, dental, vision, HSA, HRA, Life, Disability, EAP, 401K, legal benefits, wellness program. 


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About WorkCare

WorkCare, Inc., is a U.S.-based, physician-directed occupational health company with global outreach.  


Our mission is Protecting and Promoting Employee Health…from Hire to Retire. We believe Work Matters. Health Counts. Prevention Saves. 


Our occupational clinicians and industry subject matter experts deliver integrated, total worker health solutions to employers in all types of industries. Our capabilities include Medical Exams & Travel program management; 24/7 Incident Intervention telehealth triage; Onsite Services & Clinics; Consulting Medical Directors; Clinical Accommodation and Leave Management support; and a full suite of COVID-19 interventions. Our Industrial Athlete and Bio-ergonomic Surveillance programs are designed to prevent and manage work-related strains and sprains.


Visit to learn more. 

Apply now

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